Received’t be checking back here but will be expecting them to totally swap ground and take care of THEIR Very poor Do the job like installing bathroom Accurately.
July 19, 2018 at 5:forty three pm I sense I'm just receiving the run all over by empire today and that you've got no intention of correcting the trouble your installers did not do appropriately. The problem is always that I had vinyl set up at my foyer as well as carpet that was attached to this you may feel the carpet tacks and they damage your toes. I had been advised they had been sending around another person today at ten:30, I waited all day and didn't hear from them so I named again and was instructed he attempted to get in contact with me but must have had the wrong quantity, the amount of my cell phone empire today gave them?
We’re let down to listen to regarding your billing fears, and know that We have now considering that spoken to you personally with regard to this issue. If you keep on to acquire issues and/or considerations be sure to Call customersupport@ empire-today.com.
I might set up them myself. The following day the installers confirmed up to put in the lamenet flooring, I showed them what was for being carried out nothing at all was reported at that point, forty five minutes into a fifty percent an hour or so afterwards I get yourself a call the male around the cell phone tells me that it absolutely was planning to cost me 5 hundred bucks much more thanks to a difficulty with asbestos.. He mentioned I'd two selections, 1 was to acquire the floor flooted or have anyone arrive out and exam it for asbestos I chose the initial a single simply because this is a rental And that i required to get it performed at the earliest opportunity.
At 9am. Then they explained 11-1 having a get in touch with from the manger inside 30min. Now I known as back in. Someone has me on keep examining With all the Boston Office environment.
We told him the complete career was becoming redone. We asked for Trevor and Miguel instructed us he is off on Wednesdays. The installer remaining our household. I called CS and discussed what occurred. Marie from installations identified as and still left a message stating that it wasn’t setup for a complete substitute Which she must speak with her manager and Trevor. Marie, her supervisor, Trevor or Kim in CS would get in touch with back. Not a soul known as back numerous periods before CS Kim identified as me back.
I was pretty unhappy as your customer service was not Skilled Once i named to complain. I spoke with someone (Adan) who explained to me he was passing my photos to his supervisor and today he (Adam) returns my observe up simply call and tells me he is a supervisor and it isn’t empires duty to the harm to the partitions for each contract. I'm intending to choose empire to small statements court as I was honest by calling and permitting you know the way I in glad we were being and I expect a get in touch with back from company headquarters within just 24 several hours as I'm also stopping my payment till a resolution is reached. It's not knowledgeable solution to do enterprise And that i will not suggest empire to any one during the near long run.
In some cases they “see” the payment, often they don’t. I’m instructed two various things by two different persons, and they are harassing me for payments they’ve experienced for months. It’s like no-one is chatting to one another. I warranty I won't ever utilize them all over again, And that i’ll notify Everybody I realize to not likewise. So frustrated and irritated at this case. I should have just gone to Lowe’s or Home Depot…at the very least they appear to have the ability to Track down my buy continuously….strangest, most frustrating point I’ve encountered as a house operator….never once again.
About 1030am another person displays up then by 11am A different person demonstrates up then that human being remaining, it took ten and a 50 % hours to accomplish 2 rooms he was listed here till six:thirty pm, the floor not even not leveled tends to make sound all over molding has gaps and isn't matched correctly has the value tags on them and you may begin to see the nails. I have shots with the day after the install.
(it’s been 3 days considering that they have been there). Now we have to maneuver into the house and can’t since the floors and baseboards must be fastened. Now we have folks planning to obtain your home that we've been transferring from so we are in bind right up until This really is all fixed. Nonetheless nobody will simply call us from the organization and try to take care of your situation. I wish I could include images on This web site so All people can see how lousy it's! Working with Empire Today is a terrible nightmare!
Thanks for bringing your issues to our focus. We sincerely apologize for the working experience, and understand that we’ve spoken for you in regards in your problems. In the event you keep on to have thoughts remember to Get hold of us at customersupport get more info at empire-today.com.
The date now could be 07/27/27 – Considering the fact that we began – Now we have experienced most of the carpet changed twice, check here as well as vinyl changed three times. Now we have run out endurance using this type of firm – their assistance department acknowledges that Now we have experienced numerous issues – none of which have been ours, and they won’t reply to work with any more. They continue to haven’t concluded The task. Now the carpet while in the grasp bedroom is buckling up all around the room – plus the grasp bathroom vinyl nonetheless should be replaced.
7b.) ET despatched installer with Improper wax ring and wouldn’t Enable installer go the 1 mile to House Depot to select it up.
She is the greatest!!. There ought to. be far more like her in your company. I just needed to place in a good word for Melissa Kagan for all her help and fantastic work and rapid responses she has offered me!!!